Reviews of the Days Hotel at Gatwick

Service very slow in Bar and Restaurant, early morning call request for 4.15 came at 4.35.

Mr Burgess, 15 Oct 2016

Best Western Skylane
3 out of 5

Yes, yes, yes.

Mr Fowler, 15 Oct 2016

Best Western Skylane
5 out of 5

room for improvement?

Mr Nizami, 09 Oct 2016

Best Western Skylane
4 out of 5

Room was as expected. Lift access limited to all cases and one person or some cases and two people. Evening meal took a very long time to appear. When it did my friend had to return his to change salad for vegetables to get what he expected.

Mr Shephard, 07 Oct 2016

Best Western Skylane
4 out of 5

Everything was good

Mr Gibbons, 22 Sep 2016

Best Western Skylane
5 out of 5

Very satisfied with the arrangements. Staff at Best Western efficient and helpful

Mr Fowler, 21 Sep 2016

Best Western Skylane
4 out of 5

hotel staff were helpful but the restaurant service was terrible

Mrs Bretton, 19 Sep 2016

Best Western Skylane
3 out of 5

Accommodation fine but service in restaurant was appalling. Order not taken after being seated for one hour so sought a refund on prepaid meal.

Mrs Pattison, 18 Sep 2016

Best Western Skylane
1 out of 5

Yes

Mr M'sahel, 18 Sep 2016

Best Western Skylane
5 out of 5

The room was very good. The service in the dining room was dreadful. They only had 1 chef and had to wait nearly an hour before service. Not a good menu choice. Booked return shuttle pick up and paid up front. Getting to,airport was fine but return was horrendous.tried phoning numerous times but no one picked up phone. We had to pay out for a taxi to get back to hotel and pick car up. When asked why no one picked up phone we were told they were busy. The time of trying was over half an hour. We asked about the shuttle and were told it had been running for a while, but the driver was there. Last time we will use hotel

Mr Miller, 17 Sep 2016

Best Western Skylane
3 out of 5

The meal in the restaurant was not a pleasant experience. We, like everyone else, had to wait ages for our meal. The food was just about average. The service was non existant. With no mention of service charge on the menu they added 10% to the bill. We asked them to remove it and they did. As the car parking was obviously over subscribed we were asked to park at the long stay car park before our flight and that turned out to be a bonus. The bedroom was average.

Mr Foster, 18 Sep 2016

Best Western Skylane
1 out of 5

got to the Hotel room was spot on. Was told there was no room in the car park but they sorted Airport Parking which was at the Airport so made my Home travel even quicker

Mr Ritchie, 17 Sep 2016

Best Western Skylane
5 out of 5

Yes

Mr Jefferies, 17 Sep 2016

Best Western Skylane
4 out of 5

Couldn't have asked for better service! Rooms spotless and Friendly Staff were so accommodating letting us in our room early as we arrived before time! Car park and hotel very busy at times but everyone we met so courteous and polite very organised and helpful in arranging our taxi for us will definitely recommend and use again! Breakfast lovely though if anything service bit slow as short staffed but we were in no rush!

Mrs Morrell, 15 Sep 2016

Best Western Skylane
5 out of 5

Staff were very nice,and room,but outside tables could be a bit cleaner.

Mr Southan, 14 Sep 2016

Best Western Skylane
5 out of 5

Basic hotel, well run. Rooms are fine - not impressed with bar and dining facilities. Suggest using the Cambridge Hotel bar, just over the road).

Mr Cooke, 13 Sep 2016

Best Western Skylane
3 out of 5

The hotel is too far from the airport. The room only adequate and the food and service of a poor standard.

Mr Froud, 11 Sep 2016

Best Western Skylane
1 out of 5

easy book in Breakfast was good Value for money

Mrs Debenham, 07 Sep 2016

Best Western Skylane
5 out of 5

Start breakfast earlier as this is an airport hotel after all. We had to board an early US flight and had just 10 minutes to 'enjoy'breakfast otherwise would have missed check-in.We did ask whether we could have breakfast a little sooner I.e. 6.50 am but told we could not do this. Really disappointing to have to rush. You need to start breakfast sooner or at least be a bit more flexible.

Mr Hetherington, 04 Sep 2016

Best Western Skylane
1 out of 5

No bus service to airport either way, as the buses stop at midnight and start up at 7am, so we had to pay for cabs, extortionate on way back. Hotel was fine for stay over.

Mr Driscoll, 31 Aug 2016

Best Western Skylane
3 out of 5

The service,room and food were appauling,this hotel can only be described as faulty towers,the rooms were stuffy with no air con,we hardly slept due to the constant noise of guests leaving or arriving to and from airport My vehicle was left here also while we were away and I arrived back to find my car wouldn't start and when I went and asked the reception I was simply shrugged off and was told it was probably the battery,it was actually another guest who helped me to start it,once I got into my car all of the radio stations has been tampered with and everything needed re-tuning,would not recon this hotel to anyone

Miss Williams, 31 Aug 2016

Best Western Skylane
1 out of 5

Every thing went well. Staff professional and helpfull.

Mrs Tubridy, 30 Aug 2016

Best Western Skylane
5 out of 5

Not much to do in the hotel but plenty within walking distance

Mr Lee, 25 Aug 2016

Best Western Skylane
4 out of 5

Facilities and staff as described, helpful and friendly. The only downside was the lack of choice of food. A lot of the food we had was not fresh.

Mr Nind, 24 Aug 2016

Best Western Skylane
4 out of 5

Comfortable, clean and efficient. No hassle, just what we wanted.

Mr Greer, 15 Aug 2016

Best Western Skylane
5 out of 5

Basic accommodation, greasy breakfast

Mrs Knights, 14 Aug 2016

Best Western Skylane
2 out of 5

every thing was ok staff very helpful

Mr Brooks, 13 Aug 2016

Best Western Skylane
5 out of 5

Our arrival was fine as was hotel room, restaurant etc. Transfer to Gatwick North terminal next morning was efficient and on time. However, pickup 2 weeks later required 3 phone calls with the transport arriving 45 minutes after the first call. We had a long drive back to E Yorkshire ahead of us, so the delay experienced obviously set us back.

Mr Shaw, 11 Aug 2016

Best Western Skylane
3 out of 5

Staff were very helpful, particularly the shuttle driver. However, an hour is far too long to wait at the airport for pick up at the end of a holiday. You need a bigger bus!

Mr Templeton, 11 Aug 2016

Best Western Skylane
3 out of 5

Staff not the best, over charged in restaurant, was given wrong keys for my car on return. Lots of guests complaint in restaurant

Mr Bullock, 06 Aug 2016

Best Western Skylane
1 out of 5

Advertised two restaurants inc an Indian, but this had shut down at least two weeks before we arrived. Remaining "restaurant" VERY bland with dated decor. More of a cafe with below average cafe food . Check in and out efficient and parking good. Couldn't fault room for the price.

Mr Taylor, 29 Jul 2016

Best Western Skylane
3 out of 5

Everything was very good. Easy and stress free

Mr Holmes, 27 Jul 2016

Best Western Skylane
5 out of 5

Long queues checking in...difficult finding a parking space....pricey breakfast, just one price and no options for continental...long wait for minibus coming home. Room was OK

Mrs Alderson, 27 Jul 2016

Best Western Skylane
2 out of 5

Car parking was horrendous. We were almost boxed in and needed to drive to Purple parking early in the morning!!!

Mrs Salter, 27 Jul 2016

Best Western Skylane
3 out of 5

No problem with yourselves just the hotel.We waited an hour for the hotel bus to pick us up at gatwick and were lied to by the gentleman on reception.He told us the bus had been round 3 times but i spoke to the driver and he hadn't yet the man on reception continued to lie.If i have to wait thats fine but don't keep telling me the bus will be there anytime now every time i call

Mr Farley, 26 Jul 2016

Best Western Skylane
1 out of 5

Poor breakfast, hot uncomfortable room, disinterested staff.

Mr Bayley, 25 Jul 2016

Best Western Skylane
1 out of 5

Bar/restaurant lacking in staff, so waiting time just to purchase a drink was long. One man trying to do too many jobs.

Mrs Stirling, 25 Jul 2016

Best Western Skylane
5 out of 5

Room far too hot and window screwed shut, beds too small, problem parking, restaurant not good and did not sell Prosecco

Mrs Rookard, 21 Jul 2016

Best Western Skylane
2 out of 5

Really difficult to park at hotel bit room nice and clean and close to designated Gatwick car park

Mrs Allen, 21 Jul 2016

Best Western Skylane
4 out of 5

Was only there for a matter of hours. Restaurant service was not very good and then the taxis that were ordered did not turn up. Was an anxious wait as time ticked by.

Mr Bullimore, 20 Jul 2016

Best Western Skylane
2 out of 5

All was good, staff were helpful, room very clean and had all that was needed and parking all worked very simply

Miss Powell, 19 Jul 2016

Best Western Skylane
4 out of 5

the staff were friendly especially the bus driver

Mr Mohamad, 19 Jul 2016

Best Western Skylane
5 out of 5

Tired hotel. Rooms basic. Staff ok. Restaurant stuck in last century. Food choice unimpressive.

Mr Fillingham, 13 Jul 2016

Best Western Skylane
1 out of 5

Yes

Mr Brown, 16 Jul 2016

Best Western Skylane
5 out of 5

Noises room as other guests leaving in the middle of the night and banging doors. Had to wait a long time for transport back from the airport as only one shuttle bus running.

Mrs Hayes, 15 Jul 2016

Best Western Skylane
3 out of 5

Excellent service,accommodation ,friendly and efficient reception staff,a perfect start to our holiday.

Mr Barrell, 15 Jul 2016

Best Western Skylane
5 out of 5

Nothing. Very pleasant

Miss Dodds, 13 Jul 2016

Best Western Skylane
5 out of 5

Good service reasonably priced all ran very smoothly will definately use again

Mrs Wadsworth, 14 Jul 2016

Best Western Skylane
5 out of 5

Yes

Mr Chalk, 13 Jul 2016

Best Western Skylane
4 out of 5

Facilities were perfect. The only negative aspect was the very unfriendly and unwelcoming manager. Other than that perfect stay esp with the shuttle service. The shuttle driver on the other hand was a darling to chat with! Very friendly and made you feel really welcomed.

Ms Maharaj, 12 Jul 2016

Best Western Skylane
4 out of 5