Reviews of the Days Hotel at Gatwick

All good

Mr Franks, 11 Jul 2016

Best Western Skylane
5 out of 5

I sent a response but it came back undelivered

Mr Hume, 05 Jul 2016

Best Western Skylane
1 out of 5

The room was adequate BUT the dining experience was very poor, the speed of service was very poor 2 couples walked out due to length of time waiting we were about to as it arrived and a family of 4 got there meal for free due to poor service. The restaurant at the time was not over bizzey.

Mr Immel, 10 Jul 2016

Best Western Skylane
1 out of 5

Grossly inadegate minibus provision for collection from airport on return. Slow resturant service.

Mr Firth, 09 Jul 2016

Best Western Skylane
1 out of 5

Good location for our parking. Room was comfortable and check-in and out was easy.

Miss Murphy, 10 Jul 2016

Best Western Skylane
5 out of 5

Everything was fine and as expected

Mr Fortis, 09 Jul 2016

Best Western Skylane
5 out of 5

Hotel was ok but we were on the ground floor and some creep was standing on a plastic garden chair looking through the crack in our curtains while I was standing drying my hair! I heard a bang against the window which alerted me and when I looked, the perv was running off. He had the cheek to return and move the chair somewhere shortly after! Was not happy and very shocked.

Mrs Barry, 09 Jul 2016

Best Western Skylane
5 out of 5

Everything was good and staff where very helpful, thanks with help with a taxi company to get us back to hotel as we landed late..

Mr Newton, 07 Jul 2016

Best Western Skylane
5 out of 5

No we paid for car storage for ten days. Upon our return from holiday found the rear end of our car damaged by hotels driver. Reported it to General manager asked fro there insurance details only to be told no insurance.!!!! We had to call police and general manager was rude obstructive to ourself so and police. General Manager and hotel now being investigated for no insurance allowing his drivers to drive other people's veichle said without insurance. God forbid his drivers had hit someone in the cars stored there. Best western CEO also investigating the issue.

Ms Rayner, 07 Jul 2016

Best Western Skylane
1 out of 5

Very pleasant stay, very clean and a nice evening meal,also a friendly driver.

Mr Lydon, 05 Jul 2016

Best Western Skylane
5 out of 5

Cold shower, room key didn't work - had to go to reception four times to resolve this, room smelt musty, no food available when we arrived thankfully we'd eaten on the way.

Mr Betts, 05 Jul 2016

Best Western Skylane
1 out of 5

Accomodation good. Staff very helpfull

Mr Gray, 04 Jul 2016

Best Western Skylane
5 out of 5

Hello it was a complete nightmare the directions to the hotel where not accurate the hotel was further away from the airport than was advertised and the directions to the airport purple parking where wrong including the postcode we could not find purple parking with your directions the postcode took us to the middle of nowhere no signs anywhere for purple parking we ended up going to gatwick long stay parking after 2 hours driving around it was just a nightmare.we had to park somewhere or miss our flight. And on return the customer service at gatwick longstay carpark said that this is always happening we had a bill for £122.50 the customer service personal asked for the reference number for purple parking we gave him the letter with all the information you had sent us he then replied his system would not recognize your reference number MR89L we would like to be reimbursed £122.50 as this was not our fault. A very upset customer. Mr J Hume

Mr Hume, 04 Jul 2016

Best Western Skylane
1 out of 5

All staff helpful ,food options very good ,room clean and comfy. Let down by waiting over 30 minutes for courtesy bus

Mr Gross, 02 Jul 2016

Best Western Skylane
5 out of 5

yes

Mr Joyner, 02 Jul 2016

Best Western Skylane
5 out of 5

Please refer to my correspondence with customer services

Mr Nightingale, 01 Jul 2016

Best Western Skylane
1 out of 5

The staff couldn't do enough for us on arrival even though there was a slight mistake on our part but the manger soon sorted our mistake out and was very helpful would recommend the hotel to anyone and then the car park itself a very smooth and professional process from booking in the car to the collection

Mrs Wilcox, 30 Jun 2016

Best Western Skylane
5 out of 5

Generally ok, Hotel a bit tired. Food pretty awful better to go up the road, don't pay in advance.

Mr Sharp, 29 Jun 2016

Best Western Skylane
3 out of 5

When I got to the hotel they had no record of my booking. I showed them the confirmation email on my phone but had to phot holiday extra to get a fax sent to confirm I'd paid for breakfast. I was told I would have to wait an you and a half for an evening meal. I walked to a pub 10 mins away to get a nice meal. I was told at reception the pub was 40mins walk. I paid for breakfast with holiday extra but could have got it cheaper at the hotel. They were so slow getting breakfast I had to catch the later bus so had less time at airport to check in. The room was nice and comfortable, shame about the service.

Ms Powell, 30 Jun 2016

Best Western Skylane
1 out of 5

The directions were a bit vague. Room small and bed uncomfortable corridors noisy . Restaurant very slow and English food very bland.

Mr Barker, 28 Jun 2016

Best Western Skylane
3 out of 5

Easy to find , sat nav directs you straight to purple parking , people at the desk are friendly and very helpful, would definitely recommend.

Mr Gaughan, 22 Jun 2016

Best Western Skylane
4 out of 5

Although promised a time at airport pick up, not enough room in vehicle so would have to wait, making total wait well over an hour. Had to get taxi. Hotel refused refund of prepaid transfer

Mr Ellis, 28 Jun 2016

Best Western Skylane
1 out of 5

This is the second time at this hotel. Suits our needs perfectly. Rooms clean and tidy. Evening meal adequate and breakfast very good. Transfer to airport and return very efficient.

Mrs Robertson, 27 Jun 2016

Best Western Skylane
5 out of 5

yes except our taxi ordered for an early pick-up came late!

Mrs Karayiannis, 25 Jun 2016

Best Western Skylane
4 out of 5

We were led to believe we could park car at hotel and take keys. This wasn't true. They park the car and keep the keys.

Mrs Branson, 25 Jun 2016

Best Western Skylane
3 out of 5

Very good would definitely use again and recommend to friends

Mrs King, 28 Jun 2016

Best Western Skylane
5 out of 5

The staff were not so helpful they were too busy cleaning tables than checking to see if the meals are good, when i asked for the bill it took 30 mins and in the end i had to pay at the bar, in total got their about 8:15 and left at 10:20 and all i had was a cheese burger and chips, i heard numerous people complaining about the service provided

Mr Collett, 23 Jun 2016

Best Western Skylane
1 out of 5

Excellent,everything went smooth,staff helpful,room spotless,good food choice,car parks excellent too

Mr Allam, 24 Jun 2016

Best Western Skylane
5 out of 5

Very helpfull

Mr Sadler, 21 Jun 2016

Best Western Skylane
5 out of 5

Food and service at the restaurant was not so good as there were not sufficient staff.

Mr Bayliss, 21 Jun 2016

Best Western Skylane
5 out of 5

Very friendly and helpful staff. Food also good in the restaurant. Shuttle service ok but not 24hr service.

Mr Whyte, 21 Jun 2016

Best Western Skylane
4 out of 5

Phone number at bus stop in North terminal was.not displayed correctly

Mr Pearl, 20 Jun 2016

Best Western Skylane
4 out of 5

There were long queues at the reception desk on each occasion we visited it. Signposting in the hotel was very poor. Quality of the breakfast and the service was very poor.The facilities did not match our expectations of Best Western hotel. The reception staff were helpful but the dining room staff were less than helpful.

Mr Loat, 20 Jun 2016

Best Western Skylane
2 out of 5

Toilet seat loose. Sink tap loose. Mini-bus not 24 hours

Mr Wright, 19 Jun 2016

Best Western Skylane
4 out of 5

Smooth easy and reliable

Miss Smith, 19 Jun 2016

Best Western Skylane
4 out of 5

The staff were very good and accommodation was good, however the evening meal wasnt great for the price and I have never been asked to pay a service charge for the meal before and I wasn't told that this would be included in the bill, so disappointed with the lack of warning and the charge itself which i thought was excessive

Mr Bond, 19 Jun 2016

Best Western Skylane
4 out of 5

Very helpful staff expecially the gentleman who took us to the airport and back

Mrs Barron, 18 Jun 2016

Best Western Skylane
5 out of 5

Everything went fine

Mr Twinn, 16 Jun 2016

Best Western Skylane
5 out of 5

Just got back from gatwick all went well.All staff at hotel were very good.

Mr Quaintrell, 15 Jun 2016

Best Western Skylane
5 out of 5

the staff where a little moody and impatient they said they where short staffed

Mrs Rolfe, 15 Jun 2016

Best Western Skylane
4 out of 5

Front of car spattered with grass cuttings when collected. Parked near strimming operations? Otherwise, a very satisfactory service.

Mr Rowe, 15 Jun 2016

Best Western Skylane
4 out of 5

Friendly helpful staff. Didn t have to wait around for buses either journey.

Mrs Jones, 14 Jun 2016

Best Western Skylane
5 out of 5

Everyone was amazing we use the hotel and parking every time we travel abroad.

Mr Judd-Ingram, 14 Jun 2016

Best Western Skylane
5 out of 5

Booked two taxis for the morning but only 1 had actually been booked, taxi driver had to book another one. On return journey the hotel phone was out of order to inform them we had arrived and send bus so had to jump in taxi, actually turned out cheaper than transport through hotel.

Mrs Jones, 10 Jun 2016

Best Western Skylane
2 out of 5

Hotel room was average, the bathroom was awful. Breakfast was delicious. Paid £10 for lift to and from airport. On returning home after overnight flight when vehicle finally arrived for us there was no room for us and we had to wait another 45 minutes for it to come back for us. This was unnacceptable.

Mr Ricks, 09 Jun 2016

Best Western Skylane
1 out of 5

Was a bit concerned about leaving my car key with them, after advertising that I could take it with me, but when we arrived back, all was ok.

Mrs Caldwell, 08 Jun 2016

Best Western Skylane
5 out of 5

Everything was good. Thank you

Mr Heritage, 08 Jun 2016

Best Western Skylane
5 out of 5

Excellent efficient service, very convenient and worked well

Mr Marshall, 09 Jun 2016

Best Western Skylane
5 out of 5

Not clear that you have to book a slot for the transfer, no room had to book a taxi. Travelling alone told to ring hotel for pick up transfer on return, rang hotel to be told that transfers end @ 23.00 hrs and that I would have to book a taxi to get back to the hotel. I asked the hotel to do this god me, they told me to ring them back, when I did they said I had to ring the taxi as the taxi company would not take the booking from them......

Mrs Nunn, 09 Jun 2016

Best Western Skylane
1 out of 5

The hotel was ok, but the attached restaurant was diabolical. The waitress was rude, rushed and at one point said no to a request as she was going home. Then we waited for 30 minutes for the bill, I went looking for the attendant who seemed to be running the bar, restaurant and reception area on his own. When I received the bill there was a service charge - I found this insulting! I refused the charge and asked to amend the bill. The experience in the restaurant is going to damage your credibility for the hotel if you don't sort this out.

Miss Callaghan, 07 Jun 2016

Best Western Skylane
1 out of 5